Reporting adverse events and/or product complaints
What are adverse events and product complaints?
础苍听adverse event聽is any untoward medical occurrence in a patient who has been given a pharmaceutical product that may or may not have been caused by treatment with the product.聽An adverse event is commonly referred to as a side effect and can be any unfavorable and unintended sign, symptom or disease associated with the use of a product.聽
础听product complaint聽is any inquiry or dissatisfaction with the identity, strength, quality or purity of a pharmaceutical product or medical device, including reports of suspected counterfeit/falsified product.
Why report adverse events and product complaints?
By reporting adverse events and product complaints for Vertex products, you help us ensure the quality and safety of medicines for patients.聽These reports also help us meet our reporting responsibilities to health authorities.
How do I report an adverse event and/or product complaint?
Region |
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Phone Number |
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United States |
877-634-8789 |
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Canada |
877-634-8789 |
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Brazil |
0800-047-4048 |
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Uruguay |
0004135985766 |
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Latin America (excluding Brazil and Uruguay) |
+55 11-4700-2942 |
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Australia |
+61 1800-179-987 |
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United Kingdom |
+44 2038-718-772 |
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Switzerland |
0800-00-0054 |
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Russia |
880-055-10402 |
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All other countries |
+35 317-617-299 Or refer to Vertex Global Medical Information for local country numbers: |
What information should I include when submitting a report?
Please report all safety information even if the details are incomplete:
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Name of the product, including dose, strength, frequency and lot number
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A description of the product complaint or聽side effect聽associated with the product, including all symptoms 聽
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Your name聽and contact information (optional)
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Information about the person聽who experienced the side effect (e.g., initials, date of birth, gender)